TERMS AND CONDITIONS

The present Terms and Conditions are in accordance with Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements, and with Italian Legislative Decree no. 79 of 23 May 2011 (otherwise indicated as “Codice del Turismo”), as amended by Legislative Decree no. 62 of 21 May 2018, which transposed the said Directive into Italian law (Articles 32 to 51-novies of the Codice del Turismo).
Your contract will be with VITOR s.r.l. (here indicated as “VITOR” or “We”), which will act as the Tour Operator.
A contract will exist once the Reservation Fee has been paid, we have received the Offer countersigned by you (see clause 2) and we have issued a corresponding Payment Schedule Note.

A. BOOKING

1. Booking will be secured with a 20% non-refundable deposit to be paid at the time of confirmation, as reported in the Payment Schedule Note issued with the Offer. The reservation fee is non-refundable unless:
a) you cancel within 72 hours of booking the tour, anytime earlier than 90 days before the scheduled departure (in this case, with a deduction due to bank charges for money transfer back to you), or
b) you cancel the tour due to unavoidable and extraordinary circumstances as set out in clause 25 (in this case, the Reservation Fee and all other payments will be refunded in full, without any deduction).
c) we cancel the tour due to “force majeure” motives, as set out in clause 60 (in this case, the Reservation Fee and all other payments will be refunded in full, without any deduction, as set out in clause 32).
d) we modify or cancel your tour anytime, with compensation as per clause 33

2. The tour is to be considered as “booked” when both of the following conditions have been met:
a) the 20% non-refundable Reservation Fee, as reported in the Payment Schedule Note issued with the Offer, has been paid;
b) we have received the Offer countersigned by you.

3. The payment of the Reservation Fee and the countersigning of the Offer imply accepting the Offer and the Terms and Conditions as reported in this document and on our website in the Section “Terms and Conditions” (see https://www.vitoritalytours.com/term-and-conditions-text.html) on behalf of yourself and all members of your party.

4. At the time of reservation, you must provide VITOR with your name and date of birth precisely as they appear on the form of identification you plan to use (passport or identity card). Failure to provide this information at the time of reservation could result in additional fees.

5. You must clearly state all your requirements at the time of booking.
Where special requests (e.g. diet, room type, bedding requests, etc.) are an essential factor in the choice of holiday, you must advise Us at the time of booking. Please note that reasonable efforts will be made to secure special requests; however, they cannot be guaranteed.

6. If any accommodation indicated in the Offer is no longer available at the time of booking because it has in the meantime been reserved by others, it will be replaced with another accommodation of equivalent standard and category. Any such replacement will be shown in the List of Accommodations that we will send you once the tour has been booked (see clause 40).

7. Bookings made later than 60 days before departure will be considered “late booking” and will be subject to the procedures set out in Section C (“Payments and Invoicing”).

8. We reserve the right in our absolute discretion to refuse any booking without specifying a reason.

B. CONFIRMATION

9. We will confirm the payment of the Reservation Fee by a Payment Schedule Note reporting also information on the sums still due and on payment terms until the start of the trip. By issuing the Payment Schedule Note, we confirm that your booking is taken and accepted, in respect of all persons travelling.

10. If, for any reason, we are unable to confirm your reservation by 60 days before departure (see Section H “Cancellation or modification by us”), your Reservation Fee and any payments of the first instalment will be refunded in full.

11. The provision of any special request does not constitute a term of your contract with Us unless we have confirmed it in writing.

C. PAYMENTS AND INVOICING

12. Our Invoices will be issued in Euros (€).

13. The following payment schedule applies:
• At the time of confirmation: 20% of the cost of the tour (Non-refundable Reservation Fee)
• Not later than 60 days before the tour departure date: Balance
Payments must be credited in Euros (€) by the following means:
• Credit Cards: VISA and MASTERCARD only (other credit cards, including VISA and MASTERCARD BUSINESS Cards, are not accepted)
• Wire transfers to the account as indicated in the Payment Schedule Note.
All bank transfers should be made payable to “VITOR srl”.

14. Following every payment, we will issue an updated Payment Schedule Note and send it to the email address as indicated in your booking. In the unlikely event that a Payment Schedule Note is not received, payment is still due as stated above.
All correspondence and communications will be sent to the address of the first person listed in the booking file unless you specify otherwise.
We will issue the Final Payment Invoice and email final travel documents only after your account has been paid in full within the appropriate terms (60 days before departure).

15. If you are booking later than 60 days before departure, then full payment is required at the time of booking.

16. Late additions may be subject to additional costs from our suppliers. We reserve the right to pass the corresponding cost on to the customer.
Any changes made after the final payment date will be considered late changes and will be made at the sole discretion of VITOR. Should any cost arise from these changes, We reserve the right to pass the corresponding cost on to the customer.
Once the tour has departed, changes affecting the program will not be allowed.

17. In case of human or computer error in invoicing, We reserve the right to re-invoice for the correct price or service.

D. PRICES

18. We reserve the right to alter prices and other particulars in our offers and other documents due to changes in the cost of the services we will provide you with. However, we guarantee that we will not apply any price increase within 90 days from the departure date.

19. If a price increase is needed and you have booked earlier than 90 days from departure, we will communicate to you the up-to-date price of your trip. Once you have accepted this price and your booking has been confirmed, that price will not be subject to any more variations or surcharges.
If you do not accept the price increase, you are entitled to withdraw from the contract and we will refund the reservation fee and any additional sums paid to us within 7 days from your communication.

20. Any modifications to an itinerary, including dates or number of people travelling, will require a revised proposal.

E. TRANSFER OF RESERVATION

21. If any person named on a booking is prevented from travelling as a result of illness, the death of a close relative, jury service or any other reason which we accept as significant, we may agree to that person’s booking being transferred to another person who satisfies all the conditions applicable to the tour, provided reasonable written notice (at least 30 days) is given to Us of the intention to transfer the booking before the date of departure.
The transferor of the package and the transferee shall be jointly and severally liable to VITOR for payment of the balance due and any additional costs arising from such transfer.

F. MINORS

22. Travellers younger than 18 years old (herein “child” or “children”) on the departure date must be accompanied by an adult throughout the vacation.
If a child travels with adults other than his/her parents or with only one parent, a notarised letter must be submitted by his/her parents or the non-traveling parent granting authorisation to travel, including the dates of travel.

G. CANCELLATION BY YOU

23. Cancellation of the entire tour or portions of it (including single services) by you will only be accepted in writing. You should send written cancellation to:

VITOR s.r.l.
Via Aldo Moro 16 – 25124 Brescia – Italy

or to info@vitor.it.

If the cancellation is received earlier than 60 days before departure, only the deposit is forfeited and any other payments made upfront will be refunded (with a deduction due to bank charges for money transfer).
Within 2 working days of your communication, we will reply with a Statement of Acknowledgement. If you do not receive an acknowledgement within 48 hours, please call +39 030 2055874 or send an email to info@vitor.it, to ensure we received your information.
Within 10 working days of your communication of cancellation, we will send you a Cancellation Note that officially confirms your cancellation.
Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates before departure.

24. Subject to clause 25, cancellations are subject to the following penalties, to be deducted from the full trip price:
• 20% non-refundable deposit, unless you cancel within 72 hours of booking the tour, anytime earlier than 90 days before the scheduled departure
• From 60 to 31 days before arrival: 50% of total tour costs,
• From 30 to 16 days before arrival: 80% of total tour costs,
• 15 days or less before arrival: 100% of total tour costs.
Any penalties for supplemental services/guarantees (including, but not limited to, hotels or late additions) resulting from cancellations made at your request will be your responsibility, and all service fees are non-refundable.
If you are booked in a double/twin room and your roommate cancels, you will be responsible for paying the single supplement fee before the final payment date.
The balance between the sums already paid and the cancellation fee will be credited to you in 5 working days, with a deduction due to bank charges for money transfer.

25. In accordance with Article 12(2) of Directive (EU) 2015/2302 and Article 41(4) of the Codice del Turismo, you are entitled to cancel the tour at any time before its start without paying any cancellation fee, including the Reservation Fee, in the event of unavoidable and extraordinary circumstances occurring at the place of destination or in its immediate vicinity which significantly affect the performance of the tour or the carriage of passengers to the destination (for example, measures adopted by the Italian Government and/or its Agencies limiting access to the territory of Italy, war, natural disasters or serious health emergencies).
In such a case, you will receive a full refund of all payments made to Us, without any deduction, but you will not be entitled to additional compensation. The refund will be made without undue delay and in any event not later than 14 days after your cancellation (Article 41(6) of the Codice del Turismo). As an alternative to the refund, and only if you expressly choose so, the amount paid may be kept as a credit valid for 24 months for any new booking made by you or by a person designated by you.

26. If, after the tour has been paid in full, but before your arrival, you decide to cancel a portion of the tour (including single services), we will cancel the related services and try to obtain a refund from the service suppliers. If the service suppliers agree on refunding us partially or totally, the corresponding amount will be credited to you, with a deduction due to bank charges for money transfer back to you.
You will be responsible for any changes or cancellations made to the itinerary at your request or beyond your control, before or during travel, including expenses incurred due to a change, delay or cancellation of any flights or train transfers.
No refund is due for cancellations of single services or portions of the tour after your arrival.

27. If you purchased Travel Protection from your own Insurance Company and are cancelling for a reason covered under the policy guidelines, cancellation fees should be reimbursed to you directly from your Insurance Company.

28. If you choose not to travel but fail to cancel your tour before the departure date or if you return home before the scheduled completion of your tour, you will not be eligible for any refund or reimbursement from VITOR for any unused portion of your trip or additional costs incurred by leaving your trip early.

H. CANCELLATION OR MODIFICATION BY US

29. Given the above-mentioned payment terms (see point 13), we reserve the right to cancel the tour if you fail to pay the amounts due within 3 days from the dates indicated in the Payment Schedule Note. In this case, no refund will be due for the sums already paid.

30. We will use our best endeavours not to materially modify or cancel the tour unless compelled to do so because of circumstances beyond our control. However, at our discretion, we reserve the right to modify or cancel any tour, accommodation or arrangement at any time before the start of the tour itself.
In particular, a material modification is one which has a severe effect on your holiday (for example, a change of departure date), which may, depending on your circumstances, cause substantial inconvenience to you.
If a change in accommodations becomes necessary for any reason, in particular because any of the accommodations mentioned in the program has become unavailable, the new accommodations will be comparable to those indicated in the tour program. We do not consider a change of accommodation or vehicle as a material modification.
In the case of any material modification or cancellation, we will endeavour to advise you as soon as reasonably possible. In case of material modifications, if you accept them, they will form part of the contract between you and Us.

31. Should you not accept our proposal of material modification or cancellation, we will provide you with the following alternatives:
a) an alternative tour of equivalent or superior quality and equivalent price, if possible and if available on the dates you wish to travel;
b) an alternative tour of lower quality together with a refund of the difference in price between the package purchased and the substitute package; or
c) withdraw from the contract without penalty and with a full refund of all monies paid, including the Reservation Fee.
You shall inform Us of your decision as soon as possible, however not later than 3 days from our notice.

32. In case of “force majeure” (as described in clause 60 below), We will be entitled to cancel the trip upon informing you that we are doing so, whereupon all monies paid by you for your VITOR tour shall be refunded to you (including the Reservation Fee), but no further compensation will be paid.

33. If a material modification or cancellation is made to your trip within 45 days of the departure date for reasons other than force majeure (as described in clause 60 below) and you wish to withdraw from the contract, you will receive compensation in accordance with the following table:

Period before scheduled departure date that we notify you of material modification or cancellation –  Compensation offered per booking
45-30 days – 15%
29-7 days – 20%
6-0 days – 25%

34. We reserve the right to alter or substitute the type of vehicle mentioned in our tours, depending on the number of participants on the particular trip.

35. We cannot be held responsible for any delays or cancellations caused by unforeseen circumstances beyond our control, including but not limited to weather, mechanical issues or personnel strikes.

36. We reserve the right to modify program itineraries, including arranged sightseeing and featured experts, and substitute accommodations, including vessels, aircraft and trains, at any time due to unforeseen circumstances or circumstances beyond our control. Reasonable efforts will be made to operate itineraries as planned, but alterations may occur after the final itinerary has been issued. Though all scheduled activities have been confirmed in advance, venues including museums and other points of interest may change their hours of operations at short notice. If this occurs, we will offer alternative arrangements.

I. SALES CONTRACT

37. The Sales Contract will be issued and sent via email after the Balance Payment has been received, however not later than 30 days before the departure date of the tour, to the email address indicated in your booking. If you ask for documents to be printed and shipped to your address, courier shipping costs will be charged to you.

38. The Sales Contract includes the following information:
a) Destinations, start and end dates,
b) Price of tour, exclusions,
c) Payment schedule,
d) Details of VITOR’s professional liability insurance policy (Article 47 of the Codice del Turismo) and of any other insurance cover requested by the customer,
e) Transportation,
f) Meals,
g) Hotels (characteristics, meals etc.),
h) Itineraries, visits, excursions, included services provided by Authorized Tourist Guides,
i) Possible costs due to any transfer of reservation,
j) A mandatory term for the customer to accept possible material modifications,
k) A mandatory term for claims to be presented,
l) Passenger Agreement, including VITOR’s standard Terms and Conditions.

39. You must return the countersigned Sales Contract to us via email, complete in all its parts, within 5 days of the date on which we sent it to you.
We reserve the right to cancel bookings if we do not receive the countersigned completed Sales Contract within 5 days of the date on which we sent it to you.
Customers who cannot receive and complete their Passenger Agreement via email may request the Agreement be provided via fax or mail.

J. TRAVEL DOCUMENTS

40. Once the tour has been booked (see clause 2), we will send you the List of Accommodations reserved for your tour, including any replacement accommodation as set out in clause 6.
41. After the final payment has been credited to our account, the Detailed Day-by-day Itinerary and the final Travel Documents will be sent to you not later than 7 days before the departure date.
Travel Documents will be issued and sent via email to the email address indicated in your booking. If you ask for documents to be printed and shipped to your address, courier shipping costs will be charged to you. If your mailing address changes or you want your final documents sent to a different address, you should notify us before your final payment date. Otherwise, you will be responsible for any additional mailing costs.
We cannot accept any liability if we are not notified of any inaccuracy in any document within 48 hours of receiving it.
While we will do our best to rectify any changes made outside this time, it is your responsibility to meet any additional costs which may arise, except in the case of an error made solely by Us and where there is a good reason for you not contacting Us within the specified time.

42. You are responsible for ensuring that all necessary personal travel documents, particularly Passports and Identity Cards, are valid and effective and for verifying the entry requirements needed for Italy and obtaining an Entry Visa when needed.
We will not be liable to make any refund or pay compensation if you or any member of your party cannot proceed with the tour as planned because of incorrect or missing personal documents.
Also, you are responsible for any expenses incurred due to delays or itinerary changes related to your lack of appropriate travel documents and are therefore ineligible for any refund from VITOR.

K. INSURANCE

43. Travel insurance is not included in the price of the journey. We highly recommend that you and all members of your party take out comprehensive travel insurance before you travel on your VITOR Tour and that it is adequate for your needs. Your insurance should include:
• medical and repatriation expenses,
• personal injury,
• death,
• personal liability,
• legal expenses.
If you suffer from a disability or medical condition, you should disclose this to insurers.

44. You agree to indemnify Us against all third-party actions taken against Us regarding actions, accidents or damages caused by or to you arising from your participation in the holiday.

45. In the event of you making a claim against Us for services rendered during your trip, you agree to sign over to Us any rights to take action against the supplier or any other person or party that you have a complaint or legal right against and to co-operate fully with Us, should our Insurers or we wish to enforce those rights which have been assigned to Us.

46. For additional information regarding our coverage, please go to www.vitoritalytours.com/insurance

L. START OF TOUR – DELAYS – MODIFICATIONS

47. All Tours and Services start at the meeting point as stated in the final Detailed Itinerary.

48. If your tour includes an airport pick-up and your arriving flight is delayed, you must notify VITOR of the delay at the time of the actual departure of your flight. If the delay exceeds 45 minutes, we reserve the right to charge you additional costs, since a) the driver has to wait for you, or b) the service has to be rearranged. If we are not notified, we will not be responsible for any delay in providing the pick-up service.

49. If you arrive more than 45 minutes later than the time indicated in the final Detailed Itinerary, we reserve the right to charge you additional service costs.

50. No refund will be due for missing tour portions or components (including, but not limited to, meals, excursions or sightseeing tours, train and car/minivan transfers) due to delays or cancellations by you.

M. OUR LIABILITY TO YOU

51. Subject to clause 52 below, we accept responsibility if any part of your holiday arrangements is not as described in the final Detailed Itinerary or not of a reasonable standard due to fault on our part.
We do not accept responsibility if and to the extent that any failure of your holiday arrangements or harm is not caused by any fault of ours, or our agents or suppliers, but is attributable to your acts or omissions or to the acts or omissions of a third party unconnected with your tour arrangements or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by us, our servants, agents, or suppliers even with the exercise of all due care.

52. Subject to clause 51 above, if any failure in your tour arrangements or damage arising from the non-performance or improper performance of the services involved in your travel package or tour relates to, or if you or any member of your party is killed, injured or becomes ill during or as a result of carriage by aircraft, ship or train forming part of the holiday arrangements booked before departure in your trip with Us, our liability to pay compensation and/or the amount of compensation we will pay is limited in accordance with the liability of the carrier under any international convention which governs such services. International Conventions which may apply include, but are not limited to, the following: in respect of carriage by sea, the Athens Convention 1974; in respect of rail carriage, the Berne Convention 1961; and, in respect of carriage by road, the Geneva Convention 1973. The terms of these conventions are incorporated into and form part of your contract with Us. You should also be aware that these conventions may limit or remove the carrier’s liability to you and the amount the carrier has to pay to you in the event of damage, death or personal injury. You should also know that the carrier will rely upon its ‘conditions of carriage’, which may limit or remove the carrier’s liability to you and limit compensation under international conventions.

53. If we make any payment to you or any member of your party for death, personal injury or illness, you must give Us or our insurers the rights you may have to take action against the person or organisation responsible for causing the death, personal injury or illness and you must cooperate fully with Us in seeking recovery of any payment we may make to you.

54. If after departure we become aware that we are unable to procure a significant proportion of the services to be provided, we will make suitable alternative arrangements, at no extra cost to you, for the continuation of the package and will, where appropriate, compensate you for the difference between the services to be supplied under our contract with you and those provided effectively.
If it is not possible to make such arrangements or you do not accept these arrangements for good reasons, we will, where appropriate, provide you with equivalent transport back to the place of departure or to another location within Italy to which you have agreed, at no extra cost, and will, where appropriate, compensate you.

55. Concerning any damage resulting for you from our failure to perform or the improper performance of the contract, we are liable unless such failure to perform or unsatisfactory performance is attributable neither to any fault of ours nor to that of another supplier of services, because:
– the failures which occur in the performance of the contract are attributable to you,
– such failures are attributable to a third party unconnected with the provision of the services contracted for and are unforeseeable or unavoidable,
– such failures are due to a case of force majeure, or to an event which we or the supplier of services, even with all due care, could not foresee or forestall.

56. Where, as a result of circumstances beyond our control, we are obliged to change or end your tour after departure, We will not pay compensation or reimburse you for expenses incurred. You should have adequate travel insurance for your holiday and claim via your insurance company for any loss or out-of-pocket expenses you incur due to the change or premature end of your holiday.

57. There will be no refunds for unused package tour services or features, including missed transfers due to airline changes and/or missed flights, train and ship changes, unused meals, missed sightseeing tours, unused entrance fees, and accommodations, howsoever this eventuality may be occasioned, including where you decide to leave the tour early. The final decision on the itinerary and the tour’s content will be taken by the VITOR Manager in charge of your tour.

58. If improvements can be made to tour itineraries or unforeseen circumstances necessitate changes or delays occur for a variety of reasons beyond our control, We reserve the right to amend, adjust or alter itineraries. We will make every effort to notify you as early as possible of such changes. Due to local or national holidays, seasonal hours of operation or availability, special events and/or peak harvest seasons, access to certain facilities and attractions including but not limited to vineyards, museums, historical sites or stores may be limited. On such occasions, and whenever possible, the VITOR Manager in charge of your tour will make reasonable itinerary adjustments, aiming to minimize your inconvenience.

59. If We must change or cancel your travel program in any way, you will be responsible for altering your flight plans accordingly and for any costs that result from such changes or cancellations.

N. EXCLUSION OF LIABILITY

60. VITOR will not in any way be held responsible for any loss, damage or expense resulting from a force majeure event. Force majeure means unusual and unforeseeable circumstances beyond our reasonable control or the control of our suppliers, the consequences of which neither Us nor our suppliers could avoid even with all due care, including, but not limited to, war or terrorist activities, threatened or actual, civil unrest, riot, industrial action, threatened or actual, adverse weather conditions, fire, flood, drought, natural or nuclear disaster, closures, unforeseen alterations to public transport schedules, changes imposed by the rescheduling of aircraft or boats, unavoidable technical problems with transport, machinery or equipment, power failure, epidemic or outbreaks of illness or any other event outside our control the consequences of which could not have been avoided even if all due care had been exercised, which either delays or extends the tour, compels a change in the holiday arrangements or its cancellation.

61. VITOR will not in any way be held responsible for:
• changes and/or cancellations for any reason by hotels;
• injury, damage, loss, accident, delay or irregularity or through the act or default of any company or person engaged in conveying passengers, or of any hotel proprietor, personnel, servant or any other person otherwise in connection therewith;
• criminal acts committed by third parties, loss due to theft, defects of vehicles or breakdown in equipment
• standards of quality, hygiene, political stability, cuisine, sanitation facilities, diseases or viruses contracted while travelling for any cause, cleanliness, telecommunications facilities, methods of conducting business, emergency medical evacuation, treatment, or medical services found;
• loss or expense due to delay or changes in transportation schedule or other causes;
• potential loss of services due to inclement weather conditions;
• any and all liability in connection with the foregoing.

62. If an internal flight is included in your package, your airline ticket constitutes a contract between yourself and the airlines (and not VITOR), even if purchased through VITOR. We shall not be liable and do not assume responsibility for, or accept claims regarding seat assignments, name changes, schedule changes, flight changes, and/or cancellations. Should you change or cancel your air transportation arrangements before or after your travel begins, all airline change and cancellation fees will apply.

63. VITOR and its representatives abroad act only as independent contractors acting on behalf of neither the customer nor the suppliers and principals.

64. All exchange orders, coupons, and tickets, whether paper or electronic, are issued subject to the terms and conditions under which such means of transportation, accommodations, and other services are offered or provided. The issuance and acceptance of such documents shall be deemed to be consent to the further conditions.

O. HEALTH AND MEDICAL CONDITIONS

65. To enjoy the journeys as intended, a minimum fitness level is required.

66. If you or any member of your party have a medical condition, including food intolerance, or disability or restriction of movement which may prevent you from participating in active elements of any journey and/or could create a hazard to you or other members of the group, you must formally notify Us at the time of booking so that we can advise as to the suitability of your chosen arrangements. We may ask you to complete a medical assessment form to assist Us. If such limitations require additional assistance, we reserve the right to ask for the person to be accompanied by a person who can provide full assistance throughout their tour or decline the booking.
Where required, inoculations must be recorded by the client’s health practitioner on a valid vaccination certificate that the client must carry as proof of inoculation.
The aforementioned conditions also apply to travellers in an advanced state of pregnancy.

67. Any person who arrives at the destination ill with apparent fever or becomes sick during the tour will be directed to a local medical facility for diagnosis. All costs associated with medical treatment and related expenses, such as additional hotel nights or transportation not included in the original itinerary, will necessarily be borne by the customer and/or their personal insurance policy.

68. In general, no customer will be permitted to embark or continue on the trip while their mental or physical condition is, in the reasonable opinion of the VITOR Manager in charge of your tour, such as to render him or her incapable of caring for himself or herself. We reserve the right to terminate your holiday immediately in such a situation, and we will not be responsible for expenses resulting in such persons being precluded from completing the tour for any reason, nor will we be able to refund them any part of their trip cost.
In all cases, we will notify you of the situation and the reasons why we have taken any action against or towards you. We will have no obligation to arrange for your return to the point of departure.

P. BEHAVIOUR

69. No customer will be permitted to embark or continue on the trip whereby their behaviour, in the reasonable opinion of the VITOR Manager in charge of your tour, is causing danger to themselves or other passengers, property damage, or is incompatible with the interests of the group.
We reserve the right to terminate your holiday immediately in such a situation.
We will not be responsible for expenses resulting in such persons being precluded from completing the tour for any reason, nor will we be able to refund them any part of their trip cost.
In all cases, we will notify you of the situation and the reasons why we have taken any action against or towards you. We will have no obligation to arrange for your return to the point of departure.

Q. COMPLIANCE WITH ITALIAN LAWS AND REGULATIONS

70. You must comply with all Italian Government laws, regulations, local customs and foreign exchange regulations.
We will not accept responsibility for any client who contravenes laws or regulations.
Should we detect any contravention of any relevant law, regulation or custom, you may be asked to leave the tour without a refund of the tour fees you have paid. Also, we will have no obligation to arrange for your return to the point of departure.

71. As we operate a non-smoking policy on our tours, you are requested not to smoke during transfers and in hotels, as well as in all public places and premises where the Italian Law forbids it.

R. LUGGAGE AND PORTERAGE

72. Depending on the occupancy of cars and minivans, there could be size and weight limits for the vehicle when fully loaded. Therefore, you are only entitled to one piece of main luggage of a standard size of no more than 158 cm and not weighing more than 23 kg, unless formally authorized by Us. In addition, you may bring a daypack to be stored under your seat.

73. If you are carrying more luggage than this allowance without being authorised by Us, we are entitled to refuse to carry additional bags, and you will be responsible for making alternative storage arrangements.

74. Porterage is not included in the price of the tour. In special cases (for example, when the distance between the accommodation and the pick-up and drop-off points is excessive), porterage may be arranged upon request at an additional cost.

75. Baggage and personal effects are at the owner’s risk throughout the travel program, and We assume no liability for lost or damaged luggage.

S. COMPLAINTS

76. In the unlikely event of any dissatisfaction with the performance of the contract or with the supply of services (hotels, transport, guides, etc.), you must report it immediately to your VITOR Manager in charge so that prompt efforts can be taken to find appropriate solutions to the problem.
Failure to notify your VITOR Manager in charge of any problem immediately or at the earliest opportunity in writing or any other appropriate form may result in your ability to claim compensation from Us being extinguished or at least reduced.

77. If your complaint is about your VITOR Manager in charge, please contact the VITOR Head Office immediately and refer to travel documents for full contact details.

78. Any complaint made to Us after the trip is over should be made in writing within 10 days of holiday completion.
Processing of claims will take up to 4 weeks from the date VITOR receives relevant documents.

79. VITOR is not obliged to guarantee promises (written or verbal) made by local hotel staff, tour guides, or any other persons not under direct employment of VITOR.

T. DATA PROTECTION

80. For data protection, please see our Privacy policy at www.vitoritalytours.com/privacy

U. GENERAL

81. No servant or representative of VITOR has any right to alter, vary or waive any of these terms and conditions, nor do they have the right to undertake any liability whatsoever on behalf of VITOR unless such alteration, variation, waiver or undertaking is in writing and signed by a duly authorised representative on behalf of Us.

82. VITOR cannot be held responsible for typographical or printing errors, including but not limited to prices.

83. All contracts with VITOR are governed by Italian and European Law, particularly Directive (EU) 2015/2302 and Italian Legislative Decree no. 79/2011 (“Codice del Turismo”), as amended by Legislative Decree no. 62/2018, and are subject to the exclusive jurisdiction of the Italian Courts.